Privacy Policy
Last Updated: 09/12/2024
Global HSE Training and Consulting respects your privacy and is committed to protecting it through our compliance with this privacy policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the globalhsetraining.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update it.
This Policy is a legally binding agreement between you (“User”, “you” or “your”) and Global HSE Training and Consulting (“Global HSE Training and Consulting”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
Collection of Personal Information
You can access and use the Website and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features offered on the Website, you may be asked to provide certain Personal Information (for example, your name and e-mail address).
We receive and store any information you knowingly provide to us when you make a purchase, register for a course, or fill any forms on the Website. When required, this information may include the following:
- Account details (such as user name, unique user ID, password, etc)
- Contact information (such as email address, phone number, etc)
- Basic personal information (such as name, country of residence, etc)
- Training session recordings (audio and video) for quality and assessment purposes
You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the Website. Users who are uncertain about what information is mandatory are welcome to contact us.
Privacy of Children
We do not knowingly collect any Personal Information from children under the age of 18. If you are under the age of 18, please do not submit any Personal Information through the Website and Services. If you have reason to believe that a child under the age of 18 has provided Personal Information to us through the Website and Services, please contact us to request that we delete that child’s Personal Information from our Services.
We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the Website and Services without their permission.
Use and Processing of Collected Information
We act as a data controller and a data processor in terms of the GDPR when handling Personal Information, unless we have entered into a data processing agreement with you in which case you would be the data controller and we would be the data processor.
Our role may also differ depending on the specific situation involving Personal Information. We act in the capacity of a data controller when we ask you to submit your Personal Information that is necessary to ensure your access and use of the Website and Services. In such instances, we are a data controller because we determine the purposes and means of the processing of Personal Information.
We act in the capacity of a data processor in situations when you submit Personal Information through the Website and Services. We do not own, control, or make decisions about the submitted Personal Information, and such Personal Information is processed only in accordance with your instructions. In such instances, the User providing Personal Information acts as a data controller in terms of the GDPR.
In order to make the Website and Services available to you, or to meet a legal obligation, we may need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used for the following purposes:
- Create and manage user accounts
- Fulfill and manage orders and course enrollments
- Deliver training products or services
- Improve our products and services
- Send administrative information (e.g., course details, certificates)
- Send marketing and promotional communications (where consent is given)
- Respond to inquiries and offer support
- Request user feedback
- Improve user experience
- Post customer testimonials
- Deliver targeted advertising
- Administer prize draws and competitions
- Enforce terms and conditions and policies
- Protect from abuse and malicious users
- Respond to legal requests and prevent harm
- Run and operate the Website and Services
- Record and monitor training sessions for training, quality, and verification purposes
Processing your Personal Information depends on how you interact with the Website and Services, where you are located in the world, and if one of the following applies: (i) you have given your consent for one or more specific purposes; (ii) provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii) processing is necessary for compliance with a legal obligation to which you are subject; (iv) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.
We will be happy to clarify the specific legal basis that applies to any processing activity.
Payment Processing
For Services requiring payment, you may need to provide your credit card details or other payment account information, which will be used solely for processing payments. We use third-party payment processors (“Payment Processors”) to assist us in processing your payment information securely.
Payment Processors adhere to the latest security standards managed by the PCI Security Standards Council. Sensitive data exchange happens over an SSL secured communication channel and is encrypted and protected with digital signatures. We will share payment data with the Payment Processors only to the extent necessary for the purposes of processing your payments, refunding such payments, and dealing with complaints and queries.
The Payment Processors may collect some Personal Information from you (e.g., your email address, address, credit card details) and their use of your Personal Information is governed by their respective privacy policies.
Disclosure of Information
Depending on the requested Services or as necessary to complete any transaction or provide any Service you have requested, we may share your information with our trusted subsidiaries and joint venture partners, affiliates, contracted companies, and service providers (collectively, “Service Providers”) we rely upon to assist in the operation of the Website and Services available to you. We will not share any personally identifiable information with unaffiliated third parties for their own marketing purposes.
Service Providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements.
We may also disclose any Personal Information we collect, use, or receive if required or permitted by law, such as to comply with a subpoena, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Retention of Information
We will retain and use your Personal Information for the period necessary to enforce our agreements, resolve disputes, and unless a longer retention period is required or permitted by law up to a maximum of 60 months.
We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted.
Transfer of Information
Global HSE Training and Consulting is a UK-based organisation and primarily operates within the United Kingdom. However, to deliver our services effectively, we may utilise third-party service providers located outside the UK for data storage, transfer, and automation purposes. As a result, certain personal information may be transferred to, processed, or stored in jurisdictions outside of the United Kingdom.
Global HSE Training and Consulting ensures that all data transfers outside the UK are conducted in strict compliance with the UK General Data Protection Regulation (UK GDPR). We only partner with reputable organisations that have implemented robust data protection measures, such as Standard Contractual Clauses (SCCs), to safeguard personal information during international transfers.
By using our services, you acknowledge and agree that your information may be transferred, stored, or processed outside of the UK as described in this Policy.
Data Protection Rights under the GDPR
If you are a resident of the United Kingdom or European Economic Area (EEA), you have certain data protection rights under the UK GDPR and GDPR. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. These rights include:
- The right to withdraw consent. You have the right to withdraw your consent where you have previously given it to the processing of your Personal Information.
- The right of access. You have the right to learn if your Personal Information is being processed and obtain a copy of it.
- The right to rectification. You have the right to verify the accuracy of your information and ask for it to be updated or corrected.
- The right to object to processing. You have the right to object to the processing of your information under certain circumstances, including for direct marketing.
- The right to restrict processing. You have the right, under certain circumstances, to restrict the processing of your Personal Information.
- The right to erasure. You have the right, under certain circumstances, to obtain the erasure of your Personal Information from us.
- The right to data portability. You have the right to receive your Personal Information in a structured, machine-readable format.
- The right to lodge a complaint. You have the right to complain to a data protection authority about our collection and use of your Personal Information.
How to Exercise Your Rights
Any requests to exercise your rights can be directed to us using the contact details provided in this document. Please note that we may ask you to verify your identity before responding to such requests. Your request must provide sufficient information that allows us to properly understand and respond to it.
Do Not Track Signals
Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. The Website and Services do not track its visitors over time and across third-party websites. However, some third-party sites may keep track of your browsing activities when they serve you content.
Advertisements
We may permit certain third-party companies to help us tailor advertising that we think may be of interest to Users and to collect and use other data about User activities on the Website. These companies may deliver ads that might place cookies and otherwise track User behavior.
Social Media Features
Our Website and Services may include social media features (e.g., Facebook and Twitter buttons). These Social Media Features may collect your IP address, what page you are visiting on our Website, and may set a cookie to enable them to function properly. Your interactions with these features are governed by the privacy policy of their respective providers.
Email Marketing
We may engage in email marketing. If you consent to receive marketing communications, we may use your Personal Information to send you information about our courses, services, and promotions. You can opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing us.
Links to Other Resources
The Website and Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave our site and to read the privacy statements of each and every resource that may collect Personal Information.
Information Security
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that the security of information exchanged between us cannot be guaranteed.
Data Breach
In the event we become aware that the security of the Website and Services has been compromised or Users’ Personal Information has been disclosed to unrelated third parties as a result of external activity, we reserve the right to take reasonably appropriate measures, including investigation, reporting, and notification to and cooperation with law enforcement authorities. We will make reasonable efforts to notify affected individuals if we believe there is a reasonable risk of harm or if notice is otherwise required by law.
Changes and Amendments
We reserve the right to modify this Policy or its terms at any time. When we do, we will revise the updated date at the top of this page. Your continued use of the Website and Services after the effective date of the revised Policy will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time it was collected.
Acceptance of This Policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services and submitting your information, you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.
Contacting Us
If you have any questions, concerns, or complaints regarding this Policy, the information we hold about you, or if you wish to exercise your rights, please contact us:
We will attempt to resolve complaints and disputes and make every reasonable effort to honour your wish to exercise your rights as quickly as possible and within the timescales provided by applicable data protection laws.